South Africa's outdated billing system (since 1947) is letting all down, including municipalities themselves. South Africans are paying the price. For those who pay, pay to much and for the poor, who cannot pay, pay the price of no service delivery.
The new strategy for South Africa is to make the consumer the center of the value chain and to shift the billing information from the municipal offices to the point-of-use, i.e. consumer’s meter station.
In future, all new meter hardware will contain software that empowers consumers to better manage their water use and accounts in real time. The billing volume displayed on the meter will be the only amount to pay and the legal tender.
Further account protection can be purchased through Water Loss Insurance.